IT Support Analyst (ENGLISH)

Descriere:

ENGLISH speaker and looking for a job? Explore our career opportunities!


Imagine a day at Stefanini - Take a look!

Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc.;
Logging remotely to client’s computer and help them solve software issues;
Documenting issues that you deal with on a daily basis into the ticketing system;
Troubleshooting hardware, software and network related issues;
Escalating problems to the next level of support when necessary;
Help the client with all the necessary information.

Working hours:

Operating 7 days a week we run a variety of shifts, with flexibility to suit everyone.

You will be awarded for your success with:

Attractive salary package;
Contract for unlimited period of time;
27 days Annual Vacation;
Massage sessions;
Relaxation room (foosball table, ping pong, board games);
IT and Soft skills trainings provided by our specialists;
Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
Friendly, fun and young team.

Cerinte:

Your path to success requires:

ENGLISH – advanced level;
Motivation for learning new information;
Ready to acquire new skills (communication skills, technical skills etc.);
A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
Willingness to help people in having continuity in their computer-based activity;
Previous successful customer service experience is considered an advantage;
Strong written and oral communication skills;
Able to communicate problems/issues to customers in a non-technical manner.