O2C Analyst with Spanish

Descriere:

- The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared service such as Order to Cash, Purchase to Pay, and General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions (Customer Meeting Services, Global HR Data Management).

- The current headcount is circa 350 multi-lingual employees and was awarded CCMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement.

- GBS Cork is currently in the process of setting up a centralised, multi-lingual team to provide Medical Information support to our Affiliates in Europe

Understand and follow all compliance policies, laws, regulations and The Red Book.
Ensure adherence to Anti-Corruption requirements when interacting with stakeholders
Ensure all operational controls are completed to level required and within agreed timeframe.
Integrate compliance into daily activities.
Comply with any corrective actions.
Cooperate with investigations, monitoring and audits

Operational Activities

Control inventory interfaces with LSP ( Local Service provider)
Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.
Run inventory reports and propose actions (scrapping, rebalancing, …)
Run interfaces with LSP and ensure orders have been integrated in SAP
Manage, track and resolve Tier 2 disputes and route to local affiliates when required
Interact with local quality department
Support operational metrics and SLA reporting
Liaise with internal contacts including Finance, Sales and Marketing, Manufacturing and Distribution
Liaise with external partners including logistic service providers
Act as a power user for O2C Supply Chain Management
Propose and implement standardization for SCM processes
Manage all replenishment activities including Purchase order requests and communication with all stakeholders
Build and maintain a strong knowledge of the organisations product lines within market
Lead & assist O2C Management to ensure all deliverables are met.
Pro-actively take control of issues and provide solutions to customer/management
Resolve and or escalate issues raised including those raised by team members
Mentor and provide coaching support to associate team members
Take accountability for assigned markets and any other tasks as assigned by Management
Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.
Continuously looks for ways to improve our service level for our customers /stakeholders
Supports organizational changes.
Providing training to the business areas that support the processes. e.g. basic required training, or to improve efficiency of the processes
Participates in internal and external educational opportunities relevant to the Information or customer service environment

Cerinte:

Requirements & Details:
- Degree/Diploma qualifications in business discipline essential
- Procurement & Supply Chain management specialisation preferable
- Min 2 years of Supply chain /Customer service
- Demonstrate strong interpersonal, written and oral communication skills.
- Ability to work in a global multi-cultural environment
- Ability to develop good relationships with various levels of personnel in company Financial organization, Affiliate organization, third party service providers, and external auditors
- Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
- Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
- Demonstrate strong interpersonal skills, written and oral communication skills
- Accuracy and attention to detail, High learning agility
- Proactive, analytical and pragmatic approach to problem solving.
- Able to work under pressure, meet short deadlines, multiple priorities and concern for maintaining standards.
- Good time management skills, Leadership and Presentation skills.
- Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
- Fluent Spanish
- Proficient at high level with Microsoft Office software (Excel, Word, etc…)