O2C Analyst Export - Italian

Descriere:

The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared service such as Order to Cash, Purchase to Pay, and General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions (Customer Meeting Services, Global HR Data Management). The current headcount is circa 350 multi-lingual employees and was awarded CIMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement. GBS Cork is currently in the process of setting up a centralised, multi-lingual team to provide Medical Information support to our Affiliates in Europe

Compliance
• Understand and follow all compliance policies, laws, regulations and The Red Book.
• Ensure adherence to Anti-Corruption requirements when interacting with stakeholders
• Ensure all operational controls are completed to level required and within agreed timeframe.
• Integrate compliance into daily activities.
• Comply with any corrective actions.
• Cooperate with investigations, monitoring and audits

Operational Activities

• Place orders timely and accurately. Follow through until fulfilment.
• Know the SAP transactions to perform the daily operations. Need minimal support.
• Understand the financial processes (month-end closing, accruals…) and perform the tasks in a timely manner. Ensure proper period-end closings. Understand the basics of accruals.
• Be able to manage straightforward documentary credits.
• Understand and follow all the procedures applicable to one’s area (trade sanctions, anti-boycott, Sarbanes-Oxley…).
• Comply with established GMP/financial policies and SOPs. Ensure that the working procedures (Job Aids) are in place and up-to-date. Communicate and enforce internal policies and procedures with the suppliers.
• Understand and apply the basics of export business (tenders, ICC, Incoterms, bid and performance bonds…).
• Identify the drivers behind credit blocks. Take the appropriate actions. Own the customer account reconciliations. Be accountable for timely collection.
• Maintain appropriate levels of consignment stocks, supported by forecasts. Monitor them regularly and escalate abnormal situations.
• Identify customer requirements & new opportunities. Respond to internal/external customer feedbacks and improvement opportunities.
• Understand market trends/challenges and customer position in the market.
• Understand customer and market specifics, assist on standard business issues.
• Lead small-scale projects based on set objectives. Identify required resources and be able to justify the needs. Set project plan/objectives. Work with supervisor on setting an action plan to achieve the objective(s). Assume accountability within one’s area of responsibility. Contribute to Kaizen/6-sigma projects

Create, Promote and Maintain Operational Excellence
• Provide input and recommendations into current process and ways in which it can be improved in terms of efficiency and effectiveness.
• Continuously looks for ways to improve our service level for our customers /stakeholders
• Supports organizational changes.
• Providing training to the business areas that support the processes. e.g. basic required training, or to improve efficiency of the processes
• Participates in internal and external educational opportunities relevant to the Information or customer service environment

Cerinte:

• Degree qualifications in business discipline essential.
• Fluency in English and Italian is required
• Procurement & Supply Chain management specialisation preferable
• Min 2 years of Supply chain /Customer service
• Demonstrate strong interpersonal, written and oral communication skills.
• Ability to work in a global multi-cultural environment
• Ability to develop good relationships with various levels of personnel in Lilly’s Financial organization, Affiliate organization, third party service providers, and external auditors
• Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
• Demonstrate strong interpersonal skills, written and oral communication skills
• Accuracy and attention to detail
• High learning agility
• Proactive, analytical and pragmatic approach to problem solving.
• Able to work under pressure, meet short deadlines, multiple priorities and concern for maintaining standards.
• Good time management skills
• Leadership skills
• Presentation skills.
• Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
• Proficient at high level with Microsoft Office software (Excel, Word, etc…)
• SAP experience an advantage
• SCM functionality is highly preferable
• Compliance and controls particularly SOX experience a distinct advantage