Account Receivable Associate - German

Descriere:

The Global Business Solutions (GBS) Center at Cork was established in July 2010 to provide financial shared service such as Order to Cash, Purchase to Pay, and General Accounting and Global Travel and Meeting services. Since then, the scope of GBS Cork has expanded outside of Finance and into other Business Service functions (Customer Meeting Services, Global HR Data Management). The current headcount is circa 350 multi-lingual employees and was awarded CIMA International Shared Service Centre of the Year in 2013 and 2014, with particular credit to Employee Engagement. GBS Cork is currently in the process of setting up a centralised, multi-lingual team to provide Medical Information support to our Affiliates in Europe



Master Data, Billing and Invoicing
• First point of contact for customer inquiries on customer master data in SAP ERP system
• Coordinate initiation and validation of O2C master data requests
• Complete master data process changes using enablers and SAP
• Adhere to Sarbanes Oxley (SOX) and Financial Business controls to ensure quality
• Continuous improvement to further enhance procedures and achieve best practice
• Serve as subject matter expert and “go to” contact for all aspects of customer master data
• Understands, advises and reports master data implications and consequences to manager

Credit, Billing and Collection
• Analyse customer aging through FSCM in order to analyse collection priorities
• Answer customer inquiries on invoice disputes
• Enter customer disputes in FSCM
• Contact customers by phone or mail for collections using market best practices
• Run AR reports for management review
• Run billing process and ensure invoices are sent to customers on time

Cerinte:

• Ideally college graduate or a minimum of 2 years financial experience on credit and collections in a multinational Shared Services environment
• Minimum 2 years customer facing experience.
• Fluency in English & German.
• Must demonstrate strong telephone communication skills with ability to influence and negotiate
• Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
• Demonstrate strong interpersonal skills, written and oral communication skills
• Accuracy and attention to detail
• High learning agility in a fast paced environment
• Problem solving skills
• Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.
• Good time management skills.
• Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
• Proficient with Microsoft Office software (Excel, Word, etc…)
• SAP experience desirable