Detalii job :
« Inapoi

IT HELPDESK ANALYST

  • Confidential
  • Nedeterminata
  • It Software
  • Cluj Napoca, Romania
  • 0 RON
  Cere sa fii sunat

Descriere:

Summary of role:

- The Job holder is the Customer’s first point of contact with the IT Helpdesk.
- His role is to take phone calls, minimize waiting
times for customers and resolve the IT technical issues and service requests raised.

- The ‘Customer’ is defined as all internal Emerson Network Power employees based in Europe.

- The holder of this position will work using predefined processes and procedures, along with ‘best practices’ for resolving problems, distributing tickets to technicians in other teams and escalate more complex problems to the 2nd level of
support within the IT Helpdesk team.

- Provides the business with remote support on Information Technology aspects on a wide range of equipment and systems (including but not limited to end user computers, output devices, telecoms (PBX/Mobile phones), VPN, network infrastructure, servers).

Cerinte:

- IT Education - Computer Science, Cybernetics, Informatics, similary;
- Very good communication skills in English & Romanian, and other languages are a plus
- Positive atitude and fast reaction for problems solving

  Cere sa fii sunat


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